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Noticeboard

 

Prescriptions

Please note that we are not able to to take prescription requests over the telephone. 

Patients are still welcome to bring or send in their repeat prescription slips to reception, or register with a local pharmacy who can order prescriptions with the surgery on their behalf but we really want you to register to use our online services.

May Newsletter

Please click here to read our Newsletter

Doc Ready

Doc Ready is a digital tool that helps young people to prepare and make the most out of mental health related GP visits. It helps young people to know what to expect during a GP consultation, plan what to say and record the outcomes of their appointments.

Doc Ready has info and advice about what to expect and how to plan speaking to a GP about your mental health. Click here for further information.

Ifield West

You are now able to book some Doctors and Nurses appointments to be seen at Ifield West Community Centre; Please contact the surgery for more information 01293 514340

Ifield West Community Centres address is: Dobbins Place , Ifield , Crawley RH11 0SZ

Who Cares? - our little library

Please click here for a link to our little library. We are trying to collate together useful information  Trying to make patients more aware of support groups and help that is available locally and on a national level.

Self referrals

Did you know that you are able to self refer to some very useful service providers in the local community without needing to be referred by a GP or Nurse Practioner? Click here for further details. Please click here to view the Time to Talk self referral form.

Health Visitor Mums and Baby information

Did you know that there are several Breastfeeding drop in clinics in Crawley

Please click here to download a leaflet on where and when to find the drop in clinics.

6 Week Rolling Programme of Parent & Baby Classes

Did you know the Health Visitors at Crawley Hospital are offering a 6 week rolling program of parent and baby classes

click here to learn more.

 

Data Protection & Complaints Policy

Patient Rights and Responsibilities

Please remember to tell us if your name, address or telephone number changes.  

Violent or abusive behaviour on the premises is seldom a problem, but cannot be tolerated, and would be dealt with under a code of conduct agreed with Crawley CCG.

Data Protection Act

Patient information is strictly confidential, and disclosed only to health care professionals involved in your care and necessary administrative staff who are bound by rules of confidentiality, unless you have given signed consent for details to be disclosed to a specific person or organisation.  

You may inspect your records by prior agreement and on payment of a fee, as specified under the Data Protection Act.  

Procedure for requesting a chaperone

Langley Corner Surgery is committed to providing a safe, comfortable environment where patients and staff are confident that the best practice is being followed at all times.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they may feel one is required. If you require a chaperone to be present it would be a trained member of our staff.

Whenever possible we would ask you to make this request at the time of booking the appointment. If this is not possible we will try to provide a chaperone at the time of the request, however if a chaperone is not available it would be necessary to rearrange the appointment.

Please click chaperone to view our full chaperone procedure. 

Complaints

If there has been a problem with your care or your experience with the surgery in any way please speak to a member of staff so that we can try to put it right. To make a formal complaint please write to our practice manager, Nick Houston. Or please fill in a complaints form which is obtainable at the front desk.  If you do find this difficult please speak to any member of staff.

To see a copy of our complaints leaflet please click here or ask at reception.

To download a copy of our complaints form please click here

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Health Service Ombudsman.  

Tel: 0345 015 4033

Email:   phso.enquiries@ombudsman.org.uk  

Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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