Data Protection & Complaints Policy
Patient Rights and Responsibilities
Please remember to tell us if your name, address or telephone number changes.
Violent or abusive behaviour on the premises is seldom a problem, but cannot be tolerated, and would be dealt with under a code of conduct agreed with Crawley CCG.
Data Protection Act
Patient information is strictly confidential, and disclosed only to health care professionals involved in your care and necessary administrative staff who are bound by rules of confidentiality, unless you have given signed consent for details to be disclosed to a specific person or organisation.
You may inspect your records by prior agreement and on payment of a fee, as specified under the Data Protection Act.
Procedure for requesting a chaperone
Langley Corner Surgery is committed to providing a safe, comfortable environment where patients and staff are confident that the best practice is being followed at all times.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they may feel one is required. If you require a chaperone to be present it would be a trained member of our staff.
Whenever possible we would ask you to make this request at the time of booking the appointment. If this is not possible we will try to provide a chaperone at the time of the request, however if a chaperone is not available it would be necessary to rearrange the appointment.
Please click chaperone to view our full chaperone procedure.
If there has been a problem with your care or your experience with the surgery in any way please speak to a member of staff so that we can try to put it right. To make a formal complaint please write to our practice manager, Nick Houston. Or please fill in a complaints form which is obtainable at the front desk. If you do find this difficult please speak to any member of staff.
To see a copy of our complaints leaflet please click here or ask at reception.
To download a copy of our complaints form please click here
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Health Service Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.