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Noticeboard

 

Prescriptions

Please note that we are not able to to take prescription requests over the telephone. 

Patients are still welcome to bring or send in their repeat prescription slips to reception, or register with a local pharmacy who can order prescriptions with the surgery on their behalf but we really want you to register to use our online services.

May Newsletter

Please click here to read our Newsletter

Doc Ready

Doc Ready is a digital tool that helps young people to prepare and make the most out of mental health related GP visits. It helps young people to know what to expect during a GP consultation, plan what to say and record the outcomes of their appointments.

Doc Ready has info and advice about what to expect and how to plan speaking to a GP about your mental health. Click here for further information.

Ifield West

You are now able to book some Doctors and Nurses appointments to be seen at Ifield West Community Centre; Please contact the surgery for more information 01293 514340

Ifield West Community Centres address is: Dobbins Place , Ifield , Crawley RH11 0SZ

Who Cares? - our little library

Please click here for a link to our little library. We are trying to collate together useful information  Trying to make patients more aware of support groups and help that is available locally and on a national level.

Self referrals

Did you know that you are able to self refer to some very useful service providers in the local community without needing to be referred by a GP or Nurse Practioner? Click here for further details. Please click here to view the Time to Talk self referral form.

Health Visitor Mums and Baby information

Did you know that there are several Breastfeeding drop in clinics in Crawley

Please click here to download a leaflet on where and when to find the drop in clinics.

6 Week Rolling Programme of Parent & Baby Classes

Did you know the Health Visitors at Crawley Hospital are offering a 6 week rolling program of parent and baby classes

click here to learn more.

 

Patient Responsibilities

Online booking

Using our website you can book and cancel doctors’ appointments online.  Please come to the surgery to obtain the necessary passwords. We need to see the patient who is registering for this service and photographic ID for all aged 16 or above. If you are registered for this service and need a new password we can't re issue this over the phone and would need you to attend the surgery in person.

Chasing appointments at the Hospital or services provided by another NHS provider.

If you have been referred by a Doctor or a member of our surgery team to the hospital or another NHS service but are worried you have not got an appointment, please call the service directly as they have a much clearer indication of waiting lists and appointments.

For all hospital appointments at Crawley, East Surrey or Horsham Hospitals please call 01737 784000 to speak with the Central Booking Office.

For all MSK and Physiotherapy appointments please contact them direct on 01293 600300 and ask to be put through to the relevant department.

For Mental health referrals enquires please call 01293 652300.

For Time to Talk enquiries please call 01403 227048. Please note that Time to Talk are now able to accept self-referral forms. Please visit our website for further information.

Results

If you have recently had blood tests, swabs or urine test at the surgery please call us between 3 and 7 working days later. Occasionally tests are sent to distant specialist centres and may take up to a month; the doctor or nurse should warn you in that case to enquire later.

A receptionist will be able to tell you if the result has been marked by the doctor as normal, satisfactory, abnormal or "abnormal but expected"- they will also tell you what next step the GP has asked for if any. You may need to collect a leaflet/letter, or to make a telephone appointment or a face to face appointment or to repeat the test.

If a result needs URGENT follow up the GP or nurse will try to contact you directly. If it is not urgent they will leave the next step clear for you to hear when you call to get the result.

For all tests that are not done at the surgery but by another NHS provider please contact the service where you had the test done.

If a consultant has requested a specific blood test, CT, MRI scan, X-ray, the results will always go back to the requesting physician. In this case you need to call and speak to your consultant's secretary. If you do not have your consultant’s secretary’s details then you can reach them by calling the main switch board numbers for the appropriate hospital. 

East Surrey Hospital 01737 768511

Crawley Hospital 01293 600300

Horsham Hospital 01403 227000

 
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