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Noticeboard

 

Prescriptions

Please note that we are not able to to take prescription requests over the telephone. 

Patients are still welcome to bring or send in their repeat prescription slips to reception, or register with a local pharmacy who can order prescriptions with the surgery on their behalf but we really want you to register to use our online services.

May Newsletter

Please click here to read our Newsletter

Doc Ready

Doc Ready is a digital tool that helps young people to prepare and make the most out of mental health related GP visits. It helps young people to know what to expect during a GP consultation, plan what to say and record the outcomes of their appointments.

Doc Ready has info and advice about what to expect and how to plan speaking to a GP about your mental health. Click here for further information.

Ifield West

You are now able to book some Doctors and Nurses appointments to be seen at Ifield West Community Centre; Please contact the surgery for more information 01293 514340

Ifield West Community Centres address is: Dobbins Place , Ifield , Crawley RH11 0SZ

Who Cares? - our little library

Please click here for a link to our little library. We are trying to collate together useful information  Trying to make patients more aware of support groups and help that is available locally and on a national level.

Self referrals

Did you know that you are able to self refer to some very useful service providers in the local community without needing to be referred by a GP or Nurse Practioner? Click here for further details. Please click here to view the Time to Talk self referral form.

Health Visitor Mums and Baby information

Did you know that there are several Breastfeeding drop in clinics in Crawley

Please click here to download a leaflet on where and when to find the drop in clinics.

6 Week Rolling Programme of Parent & Baby Classes

Did you know the Health Visitors at Crawley Hospital are offering a 6 week rolling program of parent and baby classes

click here to learn more.

 

 We are constantly keen to improve our service and YOUR FEEDBACK is important in helping us to do this

If you have found anything or anyone particularly helpful in our surgery please tell us so we can work on this to improve further.

If you have any suggestions for further improvements please tell us too.

Please click here to download a feedback and comments form.

How to make a complaint

If there has been a problem with your care or your experience with the surgery in any way please speak to a member of staff so that we can try to put it right. To make a formal complaint please write to our practice manager, Nick Houston. Or please fill in a complaints form which is obtainable at the front desk. If you do find this difficult please speak to any member of staff.

To see a copy of our complaints leaflet please click here or ask at reception.

To download a copy of our complaints form please click here

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach

Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS)
Telephone: 0300 012 0122
Email: helpdesk@healthwatchwestsussex.co.uk
Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW

or the Health Service Ombudsman.

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Write: Millbank Tower, Millbank, London SW1P 4QP.

 

 
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