Choosing the Right Service - NHS services explained

Choosing which service is right for you at a given time may not always be easy – often you have more than one option. Use the checklist below to guide you if you're not sure where to start.

For information about conditions and treatments, read the Health A-Z guides.

 Call NHS 111 if you urgently need medical help or advice but it's not a life-threatening situation. You can also call NHS 111 if you're not sure which NHS service you need.

Call 999 if someone is seriously ill or injured and their life is at risk.

Visit a walk-in centre, minor injuries unit or urgent care centre if you have a minor illness or injury (cuts, sprains or rashes) and it can't wait until your GP surgery is open.

Ask your local pharmacist for advice – your pharmacist can give you advice for many common minor illnesses, such as diarrhoea, minor infections, headache, travel advice or sore throats. 

Make an appointment with your GP if you are feeling unwell and it is not an emergency.

Consult online

 

 How to book an appointment

Phone 01293 514340:

Phone lines are open between 08:30 -13:00 and 14:00-18:00

You will be asked for a brief description of the problem so that we can offer you the most appropriate appointment. Most of our appointments are available to book ahead.

There will be a small number of appointments available to book on the day for emergency consultations.

Online (PLEASE NOTE THAT ONLINE BOOKING HAS BEEN TEMPORARILY SUSPENDED DUE TO COVID-19):

Once you have registered to use our online booking system (at reception) you can book 2-4 weeks in advance.

(Please click here for the full leaflet)

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Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website