Patient Responsibilities

Online booking

Using our website you can book and cancel doctors’ appointments online.  Please come to the surgery to obtain the necessary passwords. We need to see the patient who is registering for this service and photographic ID for all aged 16 or above. If you are registered for this service and need a new password we can't re issue this over the phone and would need you to attend the surgery in person.

Chasing appointments at the Hospital or services provided by another NHS provider.

If you have been referred by a Doctor or a member of our surgery team to the hospital or another NHS service but are worried you have not got an appointment, please call the service directly as they have a much clearer indication of waiting lists and appointments.

For all hospital appointments at Crawley, East Surrey or Horsham Hospitals please call 01737 784000 to speak with the Central Booking Office.

For all MSK and Physiotherapy appointments please contact them direct on 01293 600300 and ask to be put through to the relevant department.

For Mental health referrals enquires please call 01293 652300.

For Time to Talk enquiries please call 01403 227048. Please note that Time to Talk are now able to accept self-referral forms. Please visit our website for further information.


If you have recently had blood tests, swabs or urine test at the surgery please call us between 3 and 7 working days later. Occasionally tests are sent to distant specialist centres and may take up to a month; the doctor or nurse should warn you in that case to enquire later.

A receptionist will be able to tell you if the result has been marked by the doctor as normal, satisfactory, abnormal or "abnormal but expected"- they will also tell you what next step the GP has asked for if any. You may need to collect a leaflet/letter, or to make a telephone appointment or a face to face appointment or to repeat the test.

If a result needs URGENT follow up the GP or nurse will try to contact you directly. If it is not urgent they will leave the next step clear for you to hear when you call to get the result.

For all tests that are not done at the surgery but by another NHS provider please contact the service where you had the test done.

If a consultant has requested a specific blood test, CT, MRI scan, X-ray, the results will always go back to the requesting physician. In this case you need to call and speak to your consultant's secretary. If you do not have your consultant’s secretary’s details then you can reach them by calling the main switch board numbers for the appropriate hospital. 

East Surrey Hospital 01737 768511

Crawley Hospital 01293 600300

Horsham Hospital 01403 227000

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website